Return and Exchange Policy

Kindly order only if you genuinely need the product, as we're a small company and non-delivery significantly impacts us.

In case the parcel appears tampered or open, we kindly request you to refrain from accepting it. Additionally, we appreciate it if you could record a video while unpacking the parcel; replacements can only be facilitated with a video.

This video is crucial for us to file a complaint with the courier company in the unfortunate event of theft.



We regret to inform you that, due to the unique challenges faced by small businesses, we are unable to accept returns.


Defective or Incorrect Item:

If you receive a defective or incorrect item, please notify us within 48 hours by sending an email to We will promptly arrange for a reverse pickup. Once the returned product is received, our team will conduct a thorough inspection to validate the claim.

Upon approval as an eligible return, we will initiate a refund or dispatch a replacement. In cases where the product is deemed ineligible for return, it will be promptly couriered back to you.


Refund Process:

Refunds will be processed within 7 days of approval. Please note that the refund amount may take some time to reflect in your account, depending on the policies of your payment provider.


Should you have any special requests or concerns, please feel free to email us. We are committed to doing our utmost to address and resolve any issues promptly.

Thank you for choosing Arrowmax!